Advice regarding physical environment

Here is some good advice for the physical environment in rooms for video consultation. Consider establishing rooms dedicated for video consultations to make sure the dialogue can take place with respect to the patients' privacy and in order to protect sensitive information.

Avoid open offices

Avoid sitting in an open office environment. Noise and traffic in the background (within the camera angle) distracts the conversation.

Better sound using headphones with microphone

Use of headphones with a microphone gives significantly better sound quality and may prevent unauthorized persons listening to the conversation. Also make sure there is no traffic in and out of the room.

Guide to a succesful video consultation - physical environmentThink about lighting and lighting effect

Make sure there is good lighting in the room, so that the image is sharp. Be aware of direct sunlight, because it affects the quality of the video image. Test the lighting effect in different weather. Turn the camera/monitor away from direct sunlight or pull the curtains.

Clean up

Think about the appearance of the room. If it's messy or there are many personal items in the image, it may seem distracting and unprofessional.

Remember ’occupied’ sign

Put an 'occupied' sign on the door to the room where the video consultation takes place. Also put a sign on the wall in the background that shows which organization you belong to (for example, the logo of your hospital).  

Get off to a good start

It is our hope that this guide may help you get off to a good start with video consultations, since using video provides lots of advantages for both patient and healthcare systems. It saves time for patients and gives the opportunity for frequent short contacts when needed, for example, for patients with chronic diseases. This way the treatment can be adjusted continually, and more patient safety can be obtained, for example, following a hospitalization, so that readmissions are avoided or minimized.

The dialogue is often more informal when the patient is in his or her own home, which is beneficial for both parts of the conversation. However, please remember, that not all messages are suitable for being delivered via video. If it is a matter of sensitive information, for example, informing about severe illness, you should consider an alternative. The patient may find it hard to remember what you have talked about and a physical meeting will also be preferable from an ethical perspective.

Grafisk særkende for Center for Telemedicin