Practice with a colleague

Generally it is a good idea to test the equipment with a colleague before using it in a consultation. This should be done every time you use a new type of equipment. Check if the sound is clear and use ”Self view” to check the camera view.

Be aware of capacity issues

Make sure that there is enough bandwidth on your connection in order to avoid lag, echo or bad image quality, which disturbs the conversation.

You can adjust the incoming and outgoing bandwidth under settings in your video program. This can improve the experienced quality.

Fixed connections for video is preferable

If the consultation takes place over the mobile network or wireless network all users of the network share the capacity. Therefore, the bandwidth may vary depending on the load on the network. A fixed-line network is preferred (broadband or fiber) and use wired rather than wireless network. This will result in a more stable connection.

Close all other programs and application

Close all other programs and applications but the video program on your computer, before you start a video consultation. This also includes electronic records. This will ensure better quality.

Agree beforehand who is going to call whom if the video connection fails during the consultation.

Use external camera and headset

If you are using a computer it may be an advantage to use an external HD camera intended for video conversations. Always use a headset with microphone to ensure better sound quality. You may experience echoes in your headset if the patient does not use a headset.

Check the angle of the camera so that your entire face is visible and centered on the screen. Also make sure that you are not filmed too much from below (check via self view).

If there are more attendees in the same room you should use an external speaker with a built-in room-microphone, which is intended for the purpose.

Put your cell phone away

Make sure there are no cell phones near the computer, since it may interfere with the video signal.

Protect private information

Make sure that you are using a secure connection to protect private information. Programs such as Skype or Facetime are not considered to be secure.

Consider a set-up with access to technical support for the patients in case of technical issues.